Your Legal Questions Answered
When you close your account, your personal details remain encrypted in our system for regulatory compliance and fraud prevention. Non-essential data is deleted after a defined retention period. Your transaction history stays accessible if you reopen within the retention window. Contact support to request full data deletion where local law permits.
Each deposit is verified against your registered identity and payment method. The transaction is recorded in your account ledger in real time. We use encrypted connections to process all payment data. If a deposit does not arrive, contact support with your transaction ID and we will investigate within 24 hours.
Yes. Open your Account Settings and select Personal Information. Update your email, phone number, or payment method directly. Critical fields like your identity number require verification through support to prevent unauthorized changes.
Your account can be accessed from any device using your login credentials. If we detect unusual access patterns, we may ask for additional verification. Use the logout function when switching devices. Players in Denpasar, Makassar and across Indonesia access the same lobby and account.
Report any suspicious transaction immediately through live chat or email support. Provide the transaction ID, date, and amount. We investigate within 48 hours and contact you with findings. For payment-method disputes, we coordinate with your bank or payment provider.
Access and gameplay availability depend on local law in your region. We comply with regulations where you are located and restrict access where required. Your account may have gameplay limits or features disabled based on your jurisdiction.
Active account records are retained while your account exists. After closure, we retain transaction history and verification documents for legal compliance, typically three to seven years depending on local law. You can request earlier deletion where permitted.
